Responsible Gaming
Gaming Should Be Entertainment
At Adderley Head, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. Gaming outcomes are determined by random number generators, and the house always has a mathematical advantage. Play only with money you can afford to lose, and never gamble with funds needed for essentials like rent, bills, or groceries.
Age Verification
You must be 18 years of age or older to access and use online gaming services in New Zealand. We take age verification seriously and reserve the right to request proof of identity at any time. By using our website, you confirm that you meet the legal age requirement in your jurisdiction.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate problem gambling:
- Chasing losses: Attempting to recover losses by gambling more
- Hiding gambling activity: Concealing the extent of your gaming from friends or family
- Neglecting responsibilities: Prioritizing gaming over work, study, or personal obligations
- Increasing stakes: Needing to bet larger amounts to achieve the same excitement
- Loss of control: Inability to stick to predetermined time or money limits
- Borrowing to gamble: Taking loans or using credit to fund gaming
- Mood changes: Experiencing irritability, anxiety, or depression related to gaming
- Unsuccessful attempts to quit: Repeatedly trying and failing to reduce or stop gaming
- Using gaming to escape: Gambling to cope with stress, anxiety, or other problems
- Relationship conflicts: Gaming causing tension with family or friends
If you recognize any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Features
We provide several tools to help you maintain control over your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Restrict the maximum amount you can lose during a specified time period
- Reality Checks: Receive periodic pop-up reminders during gaming sessions to check how long you've been playing and how much you've spent
- Session Time Limits: Set automatic session timeouts to interrupt prolonged gaming
- Self-Exclusion: Voluntarily exclude yourself from your account for a specified period (7 days to 6 months or permanently)
- Account Closure: Permanently close your account if you wish to stop gaming entirely
To access these tools, log into your account and visit the Responsible Gaming section, or contact our customer support team for assistance.
Support Organizations & Resources
If you're struggling with problem gambling, help is available. Here are organizations that provide free, confidential support:
New Zealand
- Gambling Commission – Regulatory body for problem gambling in NZ
www.gamblingcommission.govt.nz - Gambling Helpline – Free, confidential counseling service
Phone: 0800 654 655 (available 24/7)
www.gamblinghelpline.co.nz - Problem Gambling Foundation (PGF) – Support and treatment services
www.pgf.nz
International Resources
- Australia – Gambling Help Online
www.gamblinghelponline.org.au - United Kingdom – GamCare
www.gamcare.org.uk - United Kingdom – GamStop (Self-Exclusion Scheme)
www.gamstop.co.uk - Canada – Responsible Gambling Council
www.responsiblegambling.org - United States – National Council on Problem Gambling
www.ncpgambling.org
Get Help Today
If you or someone you know is experiencing problems with gambling, please reach out for support. There is no shame in seeking help – trained professionals are available to assist you in confidence.
Contact the Gambling Helpline today: 0800 654 655 (free, 24/7, confidential)
Remember: Recovery is possible, and help is available.